Privacy Policy

Introduction

Flow RMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Information You Provide

• Account registration information (name, email, company details)
• Business data you input into the Flow RMS platform
• Communications with our support team
• Payment and billing information

Information Collected Automatically

• Usage data and analytics
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Develop new features and functionality
• Monitor and analyze usage patterns and trends

Data Security

We implement appropriate technical and organizational security measures to protect your data, including encryption, access controls, and regular security assessments. We are working toward SOC 2 compliance (target early 2025).

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

Third-Party Services

We may share data with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These parties are obligated to keep your information confidential.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@flowrms.com